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 After-Sales Service from Htile LED Display
 
We are always committed to offering a sound after-sales service support, as we are fully aware we are not only selling products,we sell services. And making our customers happy is the goal we pursue.


 
LED screen pre-sale service
When you need to design schemes, our professional design personnel will provide you the most suitable suggestion for free, based on the detailed investigation of your project information.
 
Prompt reply to customer’s enquiries:
 
1. Professional customer training
To make customers be able to operate LED system and solve some simple technical problems by themselves. We provide free training of LED system operation and maintenance. Our free training content contains: operation training and maintenance training.
 
2.LED screen Installation and debugging
Under customer’s requirement, we will send professional engineers to conduct site installation and debugging.
 
3.After-sale service---LED screen maintenance and guarantee
 
1). Maintenance principles: response in time, solve problems as soon as possible and ensure the use of LED screen.
2). Maintenance period: In the Maintenance period of the LED screen body, free of all maintenance charges; After Maintenance period, only charge the material costs fee.
3). Maintenance scope: If users find any product problem that cannot be solved, please contact us, we will response as soon as possible.
4). Free spare parts: In order to shorten the maintenance time, our company will send some spare parts such as power supply, LED module, LED lamps, chips and so on. The spare parts will shipped together with LED screen. 
5). Guarantee: Under normal use and storage, we will be responsible for the equipments. If there is any failure in product quality, we will maintain and change the components for free in the maintenance period.